Online Banking Ireland - Ireland's Retail Bank From Permanent TSB

BROKER24 - FREQUENTLY ASKED QUESTIONS

How do I access permanent tsb Broker24 Internet Banking Services?

Contact your branch who will confirm what documentation they will need you to provide in order to set up your access and that of your other authorised signatories on Broker24.ie. Each user will also have to visit the branch in order to receive their own numbers and passwords. Each user must visit the branch with identification and proof of address. Once the relevant documentation has been completed each user will receive a Broker24 registration number which will be displayed on a Broker24 card. Each user must then in turn call 0818 200 100 to complete the registration process for Broker24 online.

An Open24 customer service advisor will ask the user for his/her Broker24 card number.The user will then be asked to choose a security PAN number (Personal Access Number). An initial Internet password will be assigned by the bank, which the user will be able to change to a password of their choice when they log into Broker24 for the first time.

Once registered please allow 24 hours before trying to access www.broker24.ie

Remember to always keep your PAN and Internet Password safe and do not divulge any of them to any other person, or note the PAN or Internet Password on your ATM/Laser card or anything carried or associated with your ATM/Laser card.Please see our Privacy & Security statement for more information.

Once I'm registered, how do I use permanent tsb Broker24 Internet Banking?

Once you have registered and are in possession of your Broker24 Number, PAN and Internet Password, you can login to Broker24 24 hours a day, 7 days a week.

Visit www.broker24.ie and click to log in. You will need to enter your permanent tsb Broker24 number and your Internet Password and 3 digits of your PAN which are selected at random by the system before you can view or process transactions on your accounts.

Are there additional charges for accessing the permanent tsb Broker24 services?

No. There is no additional charge for accessing these services. Only standard permanent tsb business transaction charges apply for transactions conducted through permanent tsb Broker24.

What accounts can I access on the permanent tsb Broker24 Internet Banking service?

All of your business accounts may be accessed on the permanent tsb Broker24 Internet Banking service once you are fully registered for the service.

What services are available through permanent tsb Broker24 Internet Banking?

Review all broker client accounts

Review account summary online

Change or amend password

Change your Email address as and when required

Can I change my permanent tsb Broker24 PAN?

Yes, you can change your PAN by calling permanent tsb Broker24 Telephone Banking at 0818 200 100.

I have lost/forgotten my PAN or Internet Password. How do I get a new one?

Simply call permanent tsb Broker24 Telephone Banking at 0818 200 100 between Mon - Fri (excluding bank holidays) 9am - 5pm. Sat & Sun 10am - 2pm, and a Customer Service Advisor will be delighted to assist you.

How many chances do I have to enter my permanent tsb Broker24 Internet Banking PAN and Internet Password?

For security purposes you are allowed 3 chances to enter your PAN and Internet Password. If you enter the details incorrectly 3 times then you will have to call permanent tsb Broker24 at 0818 200 100 for assistance.